How we work
From a 4-week pilot to agents in production.
Every engagement runs in three phases. Our forward-deployed engineers map the work and build proofs of concept with your team in a scoped pilot, take them to production, and then stay to train your staff and tune the agents.Every engagement runs in three phases: Pilot, Productionize, and Partner.
Our expertise
“Our FDE team brings together AI engineers, industry experts, and specialists in enterprise systems of record. We staff pods of FDEs according to the client’s operating environment and use case, bringing the expertise required to both design agents and take them from the pilot into production.”
Three steps to agents in production
The same engineers run all three, inside your environment and under your permissions.
Step 1, 4 weeks
Pilot
- Process miningAgents read your system logs, read-only, and map every path a case takes.
- Team interviewsWe sit with the people who do the work and capture what no log records.
- Document ingestionPolicies, desk guides, and contracts go into the agents' context.
- KPI baselineCycle time, cost per case, and error rates, measured before anything is built.
Step 2, About 4 weeks
Productionize
- Shadow modeAgents work live cases beside your team, and every output is checked against the person's decision.
- Model benchmarksEach step runs on the cheapest model that clears the accuracy bar.
- Go-liveAgents go live once their shadow results clear the bar and your team signs off.
Step 3, Ongoing
Partner
- TrainingThey train your staff to work with the agents.
- UpkeepThey fix issues as your processes and systems change.
- OptimizationThey tune model calls, speed, and accuracy against the pilot baseline.
